Refund & Cancellation Policy
Last updated: 7 September 2026
At Madurai Rishi Drop Taxi, customer satisfaction, transparent pricing, and dependable service are our highest priorities. We understand that travel plans can change unexpectedly. This policy outlines our cancellation rules, refund eligibility, and return procedures.
1. Cancellation Timelines & Eligibility
| Trip Type | Notice Period | Refund / Cancellation Fee |
|---|---|---|
| Local City Rides & Airport Transfers | More than 2 hours before pickup | 100% Full Refund (Zero Cancellation Fee) |
| One-Way Drop Taxi (Outstation) | More than 4 hours before pickup | 100% Full Refund (Zero Cancellation Fee) |
| Multi-Day & Temple Tour Packages | More than 24 hours before trip start | 100% Full Refund of Advance |
| Late Cancellation (After vehicle dispatch) | Within 1-2 hours of scheduled pickup | Minimal driver mobilization fee (₹300 - ₹500) deducted |
2. Cancellation Initiated by Madurai Rishi Drop Taxi
In rare cases where we cannot provide the scheduled vehicle due to vehicle breakdown, driver emergency, or extreme weather conditions:
- We will arrange an equivalent or higher category vehicle at no extra charge.
- If an alternative cannot be arranged or is not acceptable to you, a 100% full refund will be initiated immediately with our apologies.
3. Refund Processing & Mode of Return
All approved refunds are processed back to the original payment source:
- UPI & Google Pay / PhonePe / Paytm: Processed within 2 to 24 hours.
- Net Banking / Debit / Credit Cards: Processed within 3 to 5 business days depending on your bank.
- Cash Bookings: No advance is held for standard pay-after-drop cash bookings; hence zero deduction applies.
4. Tolls, Parking & Unused Kilometers
- Tolls and Parking: Any unspent toll or parking deposits collected in advance will be refunded 100% with the final bill.
- Mid-Trip Termination: If a trip is curtailed early at the passenger's request, the fare is recalculated strictly according to actual distance covered plus applicable one-way or round-trip minimums.
5. How to Request a Cancellation or Refund
To cancel a ride or enquire about a refund, please contact our 24×7 customer support team with your booking reference or registered phone number:
- 📞 Phone: +91 97894 77535
- 💬 WhatsApp: +91 97894 77535
- ✉️ Email: rishicabs8@gmail.com
- 📍 Office Address: 39, Mullai Nagar 2nd Street, Virattipathu, Madurai – 625 016